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MOL SafePay is a six-step process. It protects the Buyer by allowing receipt and inspection of the merchandise before payment, and protects the Seller by verifying funds. For an overview, click here to view the five-step guide.

The MOL SafePay service fee is RM2 or 2% of the total amount purchased (inclusive of shipping), whichever is higher.

For example, if the value of merchandise is RM500 and the shipping costs RM50, the total amount is RM550 and 2% of RM550 is RM11 thus, the MOL SafePay service fee is chargeable at RM11.

If the value of merchandise is RM5 and the shipping costs RM1, the total amount is RM6, and 2% of RM6 is RM0.12. RM2 is higher than RM0.12 thus, the MOL SafePay service fee is chargeable at RM2.

With MOL SafePay, every phase in your transaction is authenticated with proven tracking and verification procedures.

How Buyers are protected:

• MOL SafePay tracks and verifies delivery of the shipped merchandise.
• The Seller is not paid until the Buyer accepts the merchandise, or the agreed upon inspection period expires.

How Sellers are protected:

• MOL SafePay tracks and verifies delivery of the shipped merchandise to the Buyer via online trackable shipping that the Seller provides to MOL SafePay.
• The Seller is notified to ship after MOL SafePay received and verifies good’s fund.

The services offered through MOL SafePay support most online transactions. It is ideal for exchanging items that merits the security and peace of mind that MOL SafePay provides. Typically, our customers use our service when the Buyer and Seller are unknown to each other, for purchases made on auction sites such as eBay.com, classified ad sites, business-to-business e-commerce sites and online merchants.

You can use MOL SafePay for most tangible goods such as electronics, general merchandise or non-tangible items such as domain names and digital content. MOL SafePay will not handle transactions involving illegal or controlled items such as drugs, tobacco, alcohol, weapons, etc. as defined by current laws.

No, however, registering yourself as a MOL Member is safe, fast, and free. Buyers only need to have a MOL Member account, but Sellers would need a MOL Member account and MOL Freedom

You can register for free by clicking here. Kindly fill up the form accordingly and click on confirm. After registering, you will need to validate your account before it can be used. A validation email entitled “MOL – Account Validation” will be sent to the email account you used for registration. Simply click on the link in the email to validate your account and it will be ready for use.

Click here to recover your password.

Yes. The Seller must provide the Buyer appropriate documentation to prove ownership and rights to transfer. This documentation may include, but is not limited to, the following: software licensing documentation, appropriate software installation and/or registration keys and codes, ownership transfer forms, patents, copyright forms from the relevant government agency, etc.

In addition, we strongly recommend that the Seller draw up an ownership transfer document stating specifically what intellectual property is being traded and containing the signatures of both the Buyer and Seller. Some of our customers have their attorneys draw up such documents although this may not be necessary in any given case.

Yes, the limit per transaction size is RM10,000. If you wish to conduct a transaction over that limit please contact MOL SafePay directly at (603)-2148 3777.

No. MOL SafePay is neutral, and acts as a third party intermediary that assures a secure and smooth transaction process for both Buyer and Seller.

Not at the moment, but MOL SafePay will support International transactions in the near future.

Although we offer telephone and email support, the safest and easiest way to check the status of your transaction is to sign onto our secure site. After signing in, you can click on the My Transactions button and you can view the status of all your active MOL SafePay transactions.

Amendments can be made on the transaction detail screen after signing onto safepay.mol.com only when the status is waiting for you to agree. If you are waiting for the other party to agree, only that party has access to the “modify” button. Once both parties have agreed to the details, they must email their change request to enquiry@mol.com. Changes after the terms have been agreed to must have the consent of both Buyer and Seller before being consider valid and effective.

Prior to the agreement of terms by both parties, the Buyer or Seller can cancel the transaction by clicking the cancel button on the transaction detail screen. Once both parties have confirmed the transaction details in the Agreement step, either party may cancel the transaction, only if the Buyer has not made payment, by sending an email request to enquiry@mol.com. After funds are secured, the cancellation of a transaction can only be done by MOL SafePay after notifying both parties. The Buyer may reject the transaction during the inspection period after receiving the merchandise, but the Buyer is still responsible for shipping the merchandise back to the Seller, and for paying any MOL SafePay fees if applicable.

No, MOL SafePay is not licensed to handle real property transactions. This includes transactions involving deeds or timeshares.

No. MOL SafePay is a neutral third-party that protects both the Buyer and Seller to ensure the transaction is processed according to the terms agreed by both parties. We have no knowledge about what is actually being sold. In most cases, MOL SafePay has a very limited relationship with either party. If the Buyer has any questions, they should contact the Seller directly.

No. It is up to the Buyer and Seller to cooperate with the registrar and each other in order to transfer ownership of the domain.

If you have any questions about the transfer process, please consult your registrar. If you have questions about the inspection period, please contact MOL SafePay at (603)-2148 3777.

MOL SafePay currently supports transaction from Malaysia but MOL SafePay will support International transactions in the near future.

No. Unfortunately, we do not. There are certain transactions that we do not support. These include but are not limited to; munitions or firearms, timeshares, real property/real estate, prohibited drugs and currencies. In addition, we may, at our sole discretion, refuse to complete any transaction that we have reason to believe is unauthorized or made by someone other than you, may violate any law, rules or regulation, or if we have reasonable cause not to honour it.

No. Most domain name ownership transfers can be completed at the domain’s current registrar. After the Buyer gains control and instruct MOL SafePay to release the funds, the Buyer can transfer the domain to a registrar of choice. However, with the Seller’s agreement, the domain can be transferred to the Buyer’s receiving registrar before funds are released.

The Buyer should reject the domain transaction on MOL SafePay if complete control cannot be determined. MOL SafePay suggests using an ICANN accredited registrar.